User guide

Use this guide to understand every major application area, its prerequisites, workflow, outputs, and safety boundaries. Each area also has numbered procedures in the How-to guides; the third column links straight to them.

The Proactive Support tool directory, grouped by what each tool answers

Area What it covers Procedures
Core experience Dashboard, Chat, Deep Investigation, the Proactive Support directory, Monitor, and Stats Core and workload recipes
Workloads Fleet, Autopilot discovery, workload detail, groups, and overlaps Core and workload recipes
Mission Control Coordinated multi-system workload sweeps Run a Mission Control sweep
Design & Ownership AI Insight Packs, Architectures, Know-Me, Ownership, Estate Graph, sandbox diagnostics, and network/DNS diagnostics Design and assessment recipes
Assessment & Performance Assessments, Performance Profiler, and FMEA Design and assessment recipes
Coverage Monitoring Coverage, Alerts Manager, Telemetry Coverage, Backup & DR Coverage, Backup Manager, and Connection Capability Coverage recipes
Estate Intelligence Inventory, Tag Intelligence, and Change Explorer Estate intelligence recipes
Governance & Identity Azure Policy; Entra ID posture, Conditional Access, privileged access, applications, guests, findings, and blast radius; IAM effective access, access paths, reviews and PIM, and change simulation Governance and identity recipes
Lifecycle & Investigation Retirement Radar, Reservations Monitor, Quota Monitor, Telemetry Intelligence, Evidence Locker, and Case Files Lifecycle and investigation recipes
Automations Scheduled Tasks, Sub Agents, Workbooks, Playbooks, and Notifications Automations and connector recipes

Configuration, access control, reference sets, and observability live in Administration.

A reliable operating pattern

  1. Select the intended Azure connection and workload or subscription scope.
  2. Check data freshness, permissions, and any partial-result indicators.
  3. Refresh only when current Azure state is required.
  4. Validate AI narratives against displayed source evidence.
  5. Preview generated changes and preserve approval gates.
  6. Re-scan after remediation and record verification.

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Azure Support Agent is open source under the MIT License.

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